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Oxford University Hospitals is now providing ‘In the Moment’ support for the relatives, ‘support bubble’ members or friends of our COVID-19 inpatients.

Qualified Trust counsellors can offer a 45 minute telephone counselling appointment, and direct people in need of further support to community services and charities, such as CRUSE, Talking Space or Oxford Health NHS Foundation Trust.

Counselling appointments take place over the telephone, Monday to Friday between 9.00am and 5.00pm. The service is confidential, and those using it are not treated as patients.

Hanna Wakelin, OUH Counsellor, says:

“COVID-19, and the associated lockdown, is hard for all of us. It is even harder when someone we know is in hospital.

“We are providing a confidential, supportive counselling service: the aim is to listen, validate and normalise people’s feelings, check in with them about their wellbeing and steer them towards longer-term solutions if they need them.”

To help people access the service, our family liaison service and Patient Advice and Liaison Service (PALS) staff can, with their permission, pass on the contact details of patients’ relatives or friends to the Trust’s counsellors, who will call them within three days to provide confidential counselling and support.

Alternatively, our staff can give an email address out to COVID-19 patients’ relatives or friends, so that they can contact the counsellors directly.

Corporate Healthcare Innovation COVID-19 Education and Training